Terms & Conditions

Last updated: 27 September 2026

These Terms & Conditions apply to the use of www.HydroFixDesigns.co.uk and to all repair, customisation, modification and related services provided by HydroFix Designs.

By placing an order with HydroFix Designs, you agree to these Terms & Conditions.

HydroFix Designs specialises in the repair, customisation and modification of Xbox and PlayStation controllers.

In these Terms:

“HydroFix Designs”, “we”, “us” or “our” means HydroFix Designs.

“Customer”, “you” or “your” means the person placing an order or using our services.

“Controller” means the Xbox or PlayStation controller supplied to us.

“Services” means repairs, customisation, modifications, diagnostics and related services provided by us.

Customers may provide their controller to HydroFix Designs by:

posting the controller to us; or

arranging an agreed delivery/drop-off.

Where you post a controller to us, you are responsible for ensuring that it is securely and appropriately packaged.

We recommend using suitable protective packaging and a tracked postal service.

HydroFix Designs cannot accept responsibility for damage caused to a controller during delivery to us where that damage results from inadequate packaging or handling by the delivery provider.

Customers should retain proof of postage and tracking information.

Where a customer delivers a controller to us in person, the controller will be checked and recorded as reasonably practicable upon receipt.

Controllers sent to HydroFix Designs may have existing faults, damage, wear, previous repairs or modifications.

We may inspect the controller before carrying out the requested work.

Where we identify additional faults or damage that were not reasonably apparent when the original quotation was provided, we may contact you before carrying out additional chargeable work.

We cannot guarantee that every controller will be repairable.

In some circumstances, attempting a repair may reveal additional faults or damage that were not visible beforehand.

All repair work will be carried out with reasonable care and skill.

Where a repair cannot be completed because the controller is beyond economical repair, parts are unavailable, or the condition of the controller prevents successful repair, we will explain the situation to you where reasonably practicable.

If additional work is required beyond the original agreed service, we will normally contact you before carrying out chargeable additional work.

Customised controllers are produced according to the customer's requested specifications.

Customers are responsible for checking the details of their requested design before work begins, including where applicable:

colours;

shell designs;

buttons;

thumbsticks;

logos;

text;

graphics; and

other requested modifications.

Once customisation has commenced, changes may not be possible and may result in additional costs.

Colours and finishes may vary slightly from photographs or digital images due to lighting, screens and manufacturing processes.

HydroFix Designs does not currently require a deposit before beginning agreed repair or customisation work.

Payment arrangements will be communicated to the customer before or during the ordering process.

Where additional work is identified, HydroFix Designs will explain the additional cost before proceeding wherever reasonably practicable.

Prices will be stated in pounds sterling (£), unless otherwise specified.

The price agreed for the service will cover the work described in the quotation or order.

Where additional faults or work are identified, additional charges may apply where the customer agrees to the additional work.

Payment must be made using the payment method made available by HydroFix Designs.

HydroFix Designs provides a 30-day warranty on repair/customisation work, beginning from the date the completed controller is returned to or collected by the customer.

Where a fault directly relating to the work carried out by HydroFix Designs occurs within the 30-day warranty period, please contact us as soon as reasonably possible.

We may request photographs, videos or other information and may require the controller to be returned to us for inspection.

If our inspection confirms that the issue is covered by the HydroFix Designs warranty, we may repair the affected work at no additional charge.

The 30-day warranty does not cover damage or faults caused by circumstances outside the work carried out by HydroFix Designs, including but not limited to:

accidental or physical damage;

liquid damage;

misuse or abuse;

dropping or impact;

attempted repairs by the customer or another person;

unauthorised modifications;

damage caused after the controller was returned;

excessive wear and tear; or

faults in unrelated components that were not part of the original repair.

The 30-day HydroFix Designs warranty is an additional warranty and does not remove or limit any statutory rights you may have under applicable consumer law.

A controller may contain multiple components and faults.

Repairing one fault does not necessarily prevent another unrelated component from subsequently failing.

Where a controller develops a fault after repair, HydroFix Designs may inspect the controller to determine whether the issue relates to the work carried out by us.

If the issue is unrelated to our work, the controller may require a separate repair and additional charges may apply.

Where a customer has agreed to collect their controller, HydroFix Designs will provide an agreed or estimated collection date.

Customers are responsible for collecting their controller within a reasonable period after being notified that it is ready.

If a controller has not been collected within 28 days of the agreed collection date, HydroFix Designs may contact the customer and provide a final notice requiring collection.

Where reasonable attempts have been made to contact the customer and the controller remains uncollected after the final notice period, HydroFix Designs may, where legally permitted:

charge reasonable storage or handling costs where these have been clearly communicated;

dispose of the controller; or

sell the controller to recover reasonable outstanding costs relating to the repair, customisation, storage or other agreed services.

Any disposal or sale will be carried out only where legally permitted and after reasonable efforts have been made to contact the customer.

HydroFix Designs will not intentionally retain or dispose of customer property without following the applicable legal requirements.

Where a controller is sold for more than the reasonable outstanding costs owed by the customer, any amount that is legally required to be accounted for to the customer will be dealt with accordingly.

Customers should therefore ensure that HydroFix Designs has accurate and up-to-date contact details.

Where HydroFix Designs returns a completed controller by post, the customer is responsible for providing an accurate delivery address.

Customers should inspect the controller promptly after receiving it.

If the package appears damaged on arrival, customers should photograph the packaging and controller and contact HydroFix Designs as soon as possible.

Cancellation rights depend on the type of service or product purchased and whether work has already begun.

Some personalised or custom-made goods may be exempt from the usual change-of-mind cancellation rights.

However, statutory rights relating to faulty, misdescribed or improperly supplied goods and services remain unaffected.

Where a customer asks us to begin a service during a statutory cancellation period, additional rules may apply to cancellation and payment for work already carried out.

Customers wishing to cancel should contact HydroFix Designs as soon as possible.

Nothing in these Terms & Conditions is intended to remove or restrict rights that customers have under UK consumer law.

Where a product or service does not meet the applicable legal requirements, HydroFix Designs will provide the remedy required by law.

This may include repair, replacement, repeat performance, price reduction or refund depending on the circumstances.

HydroFix Designs retains ownership of its own original designs, photographs, artwork, branding and website content unless otherwise agreed.

Customers must not reproduce or commercially use HydroFix Designs' original designs, photographs or branding without permission.

If a customer supplies artwork, logos, graphics or other material for a custom controller, the customer confirms that they have the necessary rights or permission to use that material.

The customer is responsible for any claim arising from material supplied by them.

Xbox, Microsoft, PlayStation and Sony are trademarks belonging to their respective owners.

HydroFix Designs is an independent business and is not affiliated with, sponsored by or endorsed by Microsoft, Xbox, Sony Interactive Entertainment or PlayStation unless expressly stated otherwise.

References to these brands are made for identification and compatibility purposes.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms & Conditions removes or limits your statutory consumer rights.

Subject to those rights, HydroFix Designs will not be responsible for damage caused by misuse, accidental damage, unauthorised modification, attempted third-party repairs or other circumstances outside our reasonable control.

Any turnaround time provided by HydroFix Designs is an estimate unless a specific completion date has been expressly agreed.

Delays may occur because of:

parts availability;

supplier delays;

postal or courier delays;

unexpected faults;

customer approval of additional work;

technical difficulties; or

circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

If you have a complaint about a repair, customisation or other service, please contact HydroFix Designs as soon as possible.

We will review the issue and aim to resolve complaints fairly and promptly.

Please provide your order details and any relevant photographs or videos where appropriate.

Personal information provided to HydroFix Designs will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used and protected.

HydroFix Designs may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to an order will generally be those in force when the order was placed, unless a change is required by law.

The most recent version will be published on our website.

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply.

Any disputes will be subject to the applicable courts of England and Wales.

HydroFix Designs

Website: www.HydroFixDesigns.co.uk

Email: contact@hydrofixdesigns.co.uk

Business Address: 1 Lavender Avenue minster on sea ME12 3UA

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